Pondok Indah
3.2
Jakarta Rating
4.0
Response Rate
2.82%
Out of 100%
Shared
5.1k
Customers
Filled
141
Customers
TOP 5 STRENGTH
| Topics | Count |
| Professional and caring staff | 250 |
| High quality medical equipment | 180 |
| Fast emergency repsonse | 120 |
| Clean and modern facilities | 90 |
| Clear comminication adn guidance | 70 |
TOP 5 PROBLEMS
| Topics | Count |
| Long waiting times | 250 |
| Lack of avaiblable staff | 180 |
| Cleanliness of facilities | 120 |
| High treatment costs | 90 |
| Comminication with doctors | 70 |
FEEDBACK DETAIL
NPS Score
3.2
NPS Score (141 Responses)
Detractors
Promotors
Passives
| No | Message | Location | Branch | Problem | Topic Category | Rating | Customer Name | Date Filled |
|---|---|---|---|---|---|---|---|---|
| 1 | Saya tidak akan merekomendasikan rumah sakit ini, pelayananna mengecewakan | Jakarta | Pondok Indah | Yes | Slow Service | 1.0 | Noni | 23 Aug 2024 |
| 2 | testtt | Jakarta | Pondok Indah | Yes | Slow Service | 1.0 | Noni | 23 Aug 2024 |
| 1 | Saya tidak akan merekomendasikan rumah sakit ini, pelayananna mengecewakan | Jakarta | Pondok Indah | Yes | Slow Service | 1.0 | Noni | 23 Aug 2024 |
| 2 | testtt | Jakarta | Pondok Indah | Yes | Slow Service | 1.0 | Noni | 23 Aug 2024 |
| 1 | Saya tidak akan merekomendasikan rumah sakit ini, pelayananna mengecewakan | Jakarta | Pondok Indah | Yes | Slow Service | 1.0 | Noni | 23 Aug 2024 |
| 2 | testtt | Jakarta | Pondok Indah | Yes | Slow Service | 1.0 | Noni | 23 Aug 2024 |
| 1 | Saya tidak akan merekomendasikan rumah sakit ini, pelayananna mengecewakan | Jakarta | Pondok Indah | Yes | Slow Service | 1.0 | Noni | 23 Aug 2024 |
| 2 | testtt | Jakarta | Pondok Indah | Yes | Slow Service | 1.0 | Noni | 23 Aug 2024 |
